western union refund policy

We collect personal information, for example, when You transact with us (e.g., using the Services) and other companies; submit information on applications, forms, and by other means; use or visit our or other apps or online sites; enter a promotion; register for communications; or join a loyalty program. You must file a claim by May 31, 2018. The name Western Union and other names and indicia of ownership of the Services are the exclusive marks of Western Union or other third parties. The Website and Services may be used only for the purpose permitted by these Terms and Conditions. Victims from all over the world will be eligible to apply for a share of the refund pot, provided they sent a money transfer through Western Union between 1 January 2004 and 19 January 2017 to a fraudster. Western Union also admitted to criminal violations in its settlement with the Department of Justice. The Services offered by Telecomunicaciones de Mexico ("Telecomm") are only available at Telecomm locations. The fee to replace a lost or stolen USPS money order is $6.25. In most cases, Receiver must be enrolled in a Card or MWallet program in order to receive a transaction. If NAM is unavailable, the parties or a court will select another arbitrator. RESOLUTION OF DISPUTES: Unless You opt out as set forth below, any dispute arising from or relating to this transaction shall be resolved by final and binding arbitration. You may also receive a full refund in certain circumstances if You successfully assert an error or as otherwise provided under applicable law. Most Western Union agents sell money orders but don’t cash them. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. 3. Western Union has agreed to pay a penalty of US$586 million to the United States’ Department of Justice (DOJ) after admitting to aiding and abetting wire fraud. If Western Union does not receive authorization from the Account Provider, the transactions will not be processed, and funds will not be transmitted to the Final Receiver. INTELLECTUAL PROPERTY: The Western Union Website, the Services, the content, and all intellectual property therein (including but not limited to authors, patents, database rights, trademarks and service marks) are owned by Western Union, its affiliates or third parties, and all right, title and interest therein and thereto shall remain the property of Western Union, its affiliates and/or such third parties. Any difference between the rate given to You and the rate received by WU will be kept by WU (and, in some cases, its Agents) in addition to the transfer fees. You may not duplicate, publish, modify, create derivative works from, participate in the transfer of, post on the World Wide Web, or in any way distribute or exploit the Website, the Service or any portion thereof for any public or commercial use without the express written consent of Western Union. The DOJ is using this penalty to provide refunds to eligible people worldwide who were tricked into paying scammers via Western Union. WU does not guarantee delivery or suitability of goods or services paid for with Services. Canceling a money order—or finding out that it’s too late to do so—will cost you. WU is not an escrow service provider. USE OF THE WESTERN UNION WEBSITE, MOBILE DEVICE AND TABLET SERVICES: A. BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY FOR INTERNET AUCTIONS, NEWSPAPER OR TELEPHONE OFFERS. The agreement with the Account Provider governs use of an Account and provides the rights and liabilities of the holder of the Account. In some countries, You may designate a payout currency other than the Local Currency; however, the alternate currency You choose may not be available at all Agent locations. In some destinations Receiver may be required to provide identification, a test question answer or both to receive funds in cash. Receiver's agreement with the Account provider governs Receiver's rights, liabilities and fees (including fees to transfer cash out of a Card or MWallet), and the Account provider may impose its own restrictions regarding funds availability, limits that may be transferred to or held in Accounts, hours of operations, holidays or other limitations. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. Support session keys are issued by Western Union Technical Support. WU has the right to assign this Agreement to any party, at any time without Your consent. Your use of an Account must be limited to personal or individual use only and not for use by or on behalf of any business or legal entity. IDENTITY AND LOCATION VERIFICATION: YOU AUTHORIZE WESTERN UNION TO REQUEST YOUR MOBILE CARRIER TO USE YOUR MOBILE SUBSCRIBER DETAILS FOR VERIFYING YOUR IDENTITY. You may opt out of arbitration within 30 days after initiating a transaction by calling 1-800-325-6000 (WU), 1-866-519-0433 (Vigo) or 1-800-515-5505 (OV). THE SERVICES, AS DEFINED BELOW, ARE PROVIDED TO YOU SUBJECT TO THE FULL TERMS AND CONDITIONS AND APPLICABLE LAW. You can request a Western Union money order refund through DoNotPay and Western Union directly. Links to any Linked Site do not constitute an endorsement by or association with Western Union or any of its affiliates. Services are directed solely to persons 18 and over. Qualifying refunds for transactions within the U.S. will be made within 45 days of receipt of Your valid written request. Fees and rates subject to change without notice. You will be responsible for up to $125 of the administration fees. I have now waited nearly 7 weeks and still no refund. 9. How do I cancel my money transfer and get a refund? 13. GENERAL: This Agreement, together with all items incorporated by reference, embodies the entire understanding among the parties. 6. INTERNATIONAL TRANSACTIONS, CURRENCY EXCHANGE: When You send money outside the U.S., You are contracting with both WUFSI and WUIS, which are conducting two separate money transfer transactions in order to make the money available to Final Receiver. Information disclosed may include financial data (e.g., information on transactions with us and other financial matters), contact information, identification, computer, mobile device and social network information. This Agreement is governed by Colorado law without regard to conflicts of law rules. However, Western Union will not be liable where: (1) You do not have enough money available in Your Account; (2) Your Account is closed or withdrawals restricted; (3) the transaction exceeds dollar or frequency limitations imposed by Western Union or Your Account Provider; (4) circumstances beyond Western Union's control (such as flood, fire, power outages, mechanical or system failures); (5) Your Account Provider does not honor the transactions, the transactions are not processed or the transactions are returned by Your Account Provider; (6) Your instructions are lost or delayed in transmission to Western Union; (7) Western Union fails to process your transactions because of a reasonable security concern or the Service option has been discontinued or suspended, or Western Union otherwise advises You that Your request will not be processed; and (8) other exceptions allowed by applicable law. Western Union is not an escrow service provider. CONSUMER FRAUD ALERT: PROTECT YOURSELF, BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY FOR INTERNET AUCTIONS, NEWSPAPER OR TELEPHONE OFFERS. This refund program is for people who used Western Union wire transfers to send money to scammers. Western Union money transfers are generally quick and can be done at numerous locations. Transactions may be reported to applicable authorities. REFUNDS: Subject to applicable law: (i) transactions may be canceled for a refund of the transfer amount, unless the funds have been picked up or deposited at the time WU receives Your written request; (ii) for certain services, excluding WU's bill payment and prepaid products and services, WU may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) WU may charge You a fee to refund the transfer amount back to You in those instances where Receiver rejects Your funds. WUIS PROVIDES THE NON-U.S. WU reserves the right to change Services without notice. In the second transaction, You are engaging WUIS to convert Your money into the correct currency and make the funds available to Final Receiver outside the U.S. Any unauthorized access or use of this system or its contents is strictly prohibited. The first refunds are going to people who signed and returned a pre-filled claim form and agreed with the dollar amount stated on the form. Find out which options are at your disposal below. PORTION OF THE SERVICES ARE TYPICALLY PROVIDED THROUGH A WESTERN UNION, VIGO, OR OV AGENT. LOCATION BASED SERVICES: You acknowledge and authorize that information concerning the location of your mobile device, tablet or computer may be used to assess location. Comment Guidelines. Yahoo fait partie de Verizon Media. This portal and its contents are the property of The Western Union Company and may contain proprietary and confidential information. To limit disclosures (opt out), email wuprivacy@westernunion.com.b>. WU may issue Your refund through a Western Union money transfer or WU may issue the refund to the credit / debit card or bank account that was used to pay for the transaction. SPECIAL TERMS FOR TRANSACTIONS TO ACCOUNTS: Where available, WU may allow You to credit a Receiver's Account. Neither company has any kind of refund policy, money sent is money gone forever. The FREE shipping applies only to pre-paid credit cards, as all other services are done wirelessly. The scammers told people to send money through Western Union. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. LIMITATIONS OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (1) IN NO EVENT SHALL WU BE LIABLE FOR DAMAGES WHETHER CAUSED BY NEGLIGENCE ON THE PART OF ITS EMPLOYEES, SUPPLIERS OR AGENTS OR OTHERWISE, BEYOND THE SUM OF $500 (in addition to refunding the transfer amount and transfer fee and except as provided in California Financial Code § 2102); and (2) IN NO EVENT SHALL WU OR ITS AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR THE LIKE. You may view and retain a copy of the pages of the Website only for Your own personal, non-commercial use. The arbitrator shall also decide what is subject to arbitration. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. I have switched to moneygram. 12. Any arbitration shall take place on an individual basis; class actions or arbitrations are not permitted. Western Union is not responsible for actions taken by the Account Provider, such as improperly posting the transactions. WU and its Agents may refuse to provide Services to any person. Unless required by applicable law, Western Union accepts no responsibility to You or any Account holder for any fees imposed by an Account Provider. WU RELIES ON THE INFORMATION YOU PROVIDE US TO SEND MONEY. IMPORTANT NOTICE FOR TRANSACTIONS TO "ACCOUNTS" (AS DEFINED ABOVE): PLEASE MAKE SURE THE ACCOUNT NUMBER, BANK DETAILS, CURRENCY SELECTED, AND/OR CARD OR MOBILE PHONE NUMBER ARE CORRECT BEFORE SENDING. Additional information regarding the Services may be obtained in this Agreement, at wu.com, vigousa.com and orlandivaluta.com, depending on the Services you choose. Postal Inspection Service. SPECIAL TERMS FOR TRANSACTIONS FROM ACCOUNTS: Where available, Western Union may allow You to pay for the Services by using an Account. If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. About us No one rec… The Department of Justice (DOJ) has begun its second distribution of approximately $147 million in funds forfeited to the U.S. Government from the Western Union Company to approximately 33,000 victims located in the United States and abroad. "Receiver(s)" or "Final Receiver(s)" means the recipient designated by the consumer ("You" or "Your") to receive funds sent by You in the Expected Payout Location ("EPL"). Store Rating. With your original money order or your receipt: Complete and sign and date the money order tracing-refund request on the back of the money order receipt or … You expressly agree that You authorize Western Union to collect and use Your location as a part of the Western Union Website and eligibility for use of the Website. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. These victims will be recovering the full amount of their approved losses. Affected consumers are receiving compensation for 100 percent of their verified losses. However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). If it has been used, you will receive a copy of the cashed money order for your records. 10. Home . 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